Troubleshooting
There are some common errors that occur that help you determine which settings need to change or which installations need to be re-done for the SimuRide to enable it to run smoothly. While we have settings within the program aiding slower computers run SimuRide smoothly, do please compare your hardware specifications to our minimum requirements. Before taking any other steps, we recommend referencing the PDF manual that comes with your respective version of SimuRide, which can also be downloaded here: SimuRide PE | SimuRide HE
FAQ Q: I've just received my software from you and installed it. It appears to load correctly, the start menu appears, I click start, and the files load. It then goes back to the start menu and "Viewer HE" appears over the A+B logo bottom left. The program then locks up. My computer matches required specifications and the resolution is set correctly. Q: I am getting a blank screen after I start the SimuRide Home Edition practice drive. What is wrong and how do I fix it? Q: "Starting the engine, always press the brake pedal" message is flashing when I begin a drive. I am pressing my brake pedal but I cannot start my engine. Q: My steering wheel or pedals are not responding to SimuRide. How do I fix this?SimuRide HE
Your SimuRide program will come with a manual file in the software package. Consult this document when installing and configuring your SimuRide. Your steering and other external hardware comes with instructions. Consult these instructions when installing and our document when configuring your hardware to work with SimuRide.
A: Close and reopen the program. In the main Menu please select Setting and change the Full Screen to Windowed option; it should solve the problem. Sometimes other processes take over the Viewer HE (SimuRide program), depending on the priority setup during the OS installation. For example your task bar can go over other programs. In such situation please click right mouse on the task bar, select "Properties" and uncheck the option "Keep your task bar on top of other windows".
A: The first step is to check that your computer's graphics card and processor meet the minimum requirements listed at the bottom of the Home Edition page. There are settings within the SimuRide main menu that may help some slower computers run the software smoothly. One at a time, change these settings and try to run the program again:
1) Setting > Change Full Screen to Windowed or Full Screen with Screen Synchronization
2) Setting > 3D Acceleration, select Software Acceleration
3) Setting > Reduce Distance to View Objects
4) Setting > Quality/Processing Speed > Change to a lower option
If you are still experiencing problems, check that appropriate driver has been installed for your graphics card (if new, the manufacturer should provide this on CD). Otherwise, run the SimuRide HE on a computer that has at least the minimum requirements.
A: Please make sure that you have completed or checked the following:
1) You have read the Manual file on your SimuRide main Menu/Help about manually configuring your pedals in the Steering Configuration program.
2) You have properly installed the software or driver that accompanied your steering wheel device (if applicable).
3) You have calibrated your steering wheel set by accessing the device through your Control Panel > Devices or Hardware > and the name of your game device. Go to Properties or Settings and select "Calibrate" and follow the instructions. If you cannot find your game device in Game Controllers or Hardware, your device software is not installed properly. Reinstall the software or steering wheel and follow the manufacturer's instructions.
4) You have manually configured both pedals correctly and remember which buttons or keys on your keyboard were assigned to "Ignition" and "Starter" in the Steering Configuration program. If you selected Default controls after configuring your pedals, your Ignition and Starter will be "Z" and "X" respectively.
5) When you press "Start" in SimuRide, you see gauges at the top of your screen. You have pressed your pedals and turned your wheel and noted if the gauges moved or did not move at this time. You are pressing the brake pedal when you are pressing the button assigned to "Starter" after pressing the button assigned to "Ignition".
Please download the latest update for Home Edition (link on the Home Edition page or FAQ). This will install a visual gauge of your steering device input into the Steering Configuration. After it is automatically installed, open Steering Configuring through the Start Menu or through the A+B Software file folder. When you move your wheel and press your pedals, the yellow bars on the right should respond. Press "Start" to begin manually configuring your pedals.
If the bars do not respond when your pedals are pressed, please check that your device is compatible with your computer and that you have the proper steering device software installed. Please see "My steering wheel or pedals are not responding to SimuRide" question for more details.Error
Image 1: Properties when Steering wheel software is not installed.
Image 2: Properties after Steering wheel software installed (example-Thrustmaster), access to Settings available.
A: Please make sure you have the software and driver for your steering set installed properly – these will be provided with your steering set by the manufacturer. Make sure that the Settings in the Properties of your steering wheel set have the “Pedals reported as combined” unchecked. If you cannot see settings in the properties, you need to install the steering wheel software.
“I cannot find the Settings in my Steering Wheel Properties”
To make sure the steering wheel software has been installed, go to your computer Control Panel > Devices and Hardware > Gaming Device and find the name of the steering set that you have plugged into your computer. If the Properties of the steering wheel look like the first image, with only circles that detect input, then the software has not been installed. When the software is installed, you will see a detailed input detection specific to your model of steering wheel. Here you can change the settings of your wheel.
Q: My vehicle and terrain selection menu is empty and I cannot change my vehicle type or terrain.
A: Occurrence: Rare. SimuRide is not seeing some important folders; this is caused by a setting in your Windows Explorer. Please go to your C: drive and select Properties/General and check the last box that reads "Allow Indexing Service" to index this disk for fast file searching.